We offer our customers two approaches to installing new and pre-owned avionics in their aircraft: 

1. You acquire, we install:
Because of their volume discounts, a few national avionics equipment retailers may offer equipment at a lower purchase price than we can afford to. 

If a customer prefers to shop around and acquire equipment on his/her own, we will install it at our normal competitive rates and guarantee our installation work. 

However, should that equipment be faulty or incompatible and/or later require service, the customer will be charged for all parts, labor, shipping and recertification costs involved and, when applicable, will be required to deal directly with that retailer for required exchange/repair/warranty services. 

In our many years of experience, whatever modest initial purchase savings a customer might realize from personal purchase of equipment from other sources, the savings are more than offset by the inconvenience, downtime and total cost of ownership over the equipment's installed useful life.

 While we offer this alternative, we do not recommend it. 

By way of illustration, after getting a purchase and installation quote from us for a panel upgrade, a customer found he could save $30-$50 per item by purchasing equipment from several avionics discounters.

Unfortunately, when we began installing these items, we found problems with the customer-provided units that forced the customer to attempt  return/repair/exchange/restitution directly from the discounters.

In the meantime, we had to stop in mid-installation, park and tie-down the inoperative aircraft, while the customer's theoretical cost savings dissipated. 

2. We acquire, we install

When we provide and install new or pre-owned equipment for a customer our responsibility increases and we provide a suitable level of customer service and support. 

Should that equipment later require service, when applicable, we will deal with the manufacturer or other source on the customer's behalf, and our removal, shipping, reinstallation and recertification costs are at our expense throughout the warranty period.